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The Line Style in Context

The Line is a modern and personal approach to retail. We bring together carefully chosen fashion, home, and beauty items and place them in context through inspiring editorial features and intimate offline shopping experiences. The thematic, seasonal, and handpicked assortments we call Selections offer another way to explore our evolving edit of things you’ll wear, use, and treasure for years to come.

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Shipping & Return Policies



Shipping Policy

The Line offers free shipping on most U.S. orders over $100. Expedited shipping is available for an additional charge. Orders placed before 2 p.m. ET on business days begin processing on that day; orders placed after 2 p.m. ET begin processing on the next business day.


Shipping Options

Order Total* UPS Ground** UPS Two Day UPS Next Day
New York Tri-State Area
 
Under $100
$100 or more
$10 (1—2 business days)
Free
Not available
Not available
Continental U.S.
(Does not include AK and HI)***
Under $100
$100 or more
$10 (3—5 business days)
Free
Not available
Not available
International All international orders ship via UPS Worldwide Expedited for $35 - $50.

*Item total, before any applicable sales tax is added
**UPS Ground transit times may vary, especially during peak shipping season, and cannot be guaranteed.
***For orders shipping to Hawaii and Alaska, add your billing and shipping information in checkout to view your shipping cost. Please note that shipments to Alaska, Hawaii, U.S. Territories and APO/FPO addresses will take additional time.


U.S. Ground Shipping

Some items are only available for delivery via ground shipping, which takes approximately 3–5 business days.
Items will be flagged as requiring ground shipping.


International Shipping

The Line ships to more than 100 countries using UPS Worldwide Expedited service, with delivery within two to five business days. International shipping rates vary by country and range from approximately $35 to $50. To see the shipping cost for your order, place items in your bag and begin the checkout process: add your billing and shipping information and continue to the next step to view your shipping cost. All applicable customs fees, taxes, and duties are the sole responsibility of the customer and will be assessed at the point of delivery.

Customs acceptance policy

International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment.

We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.



What is The Line’s holiday shipping schedule?

We will not be shipping on the following days:

  • Thursday, July 4, 2019
  • Monday, September 2, 2019
  • Thursday, November 28, 2019
  • Wednesday, December 25, 2019
  • Wednesday January 1, 2018

For U.S. delivery by Christmas, orders must be placed by 2 p.m. ET on December 20th (via two-day air) or by 2 p.m. ET on December 23rd (via next-day air).



Returns

U.S. Orders

At this time, The Line does not accept returns. All sales are final on both full priced and sale merchandise. No returns. No exchanges. No exceptions. The Line does not offer Price Adjustments.

International Orders

The above return policy applies to international orders, with the following adjustments:

  • We cannot refund duties and taxes paid to clear customs.


Questions?

Please contact us at hello@theline.com